Refund & Withdrawal Policy

All grading submissions made through our services are subject to this Refund & Withdrawal Policy. It covers grading fee refunds only, and how withdrawals and cancellations are treated. Approved grading fee refunds are issued as store credit (GEMs) unless stated otherwise below. It does not cover compensation for lost or damaged Submitted Items, which is governed by the Compensation Policy.

Approved grading-fee refunds are credited to your Concept Grading account as Store Credit (GEMs) for use towards our services.

Where an eligible grading-fee refund is applied towards re-grading or another Grading Service, it is handled through the same Store Credit (GEMs) mechanism.

If you request a cash refund of an eligible grading-fee refund instead of Store Credit (GEMs), a 15% administrative fee applies to the refunded amount. This fee applies only to grading-fee refunds and never to compensation paid under the Compensation Policy.

Once the grading fee has been paid and the Submission is confirmed for processing under the applicable service terms, any withdrawal or grading-fee refund is subject to this Policy, including Rejected / Non-Gradable Submitted Items.

If no grading fee has been collected, no grading-fee refund arises.

Where a withdrawal is requested after payment and remains operationally possible, the request will be handled under this Policy. Any applicable grading-fee refund will be issued in accordance with the Store Credit (GEMs) and Cash Refund Requests provisions of this Policy. A withdrawal request does not, by itself, create a refund entitlement.

Where the Grading Company declines to grade a Submitted Item because of an item-specific determination, including alteration, restoration, tampering, counterfeit status, an authenticity-related determination or another similar characteristic of the Submitted Item, the grading fee is non-refundable.

Where the Grading Company is unable to provide the grading service because the Submitted Item cannot be identified or matched to the Grading Company's supported specifications, the grading fee is eligible for refund under this Policy. This is not the same as an authenticity-related determination under Rejected / Non-Gradable Submitted Items above.

For the purpose of determining refund eligibility under this section, Concept Grading relies on and applies the Grading Company's recorded outcome. Concept Grading does not independently substitute its own determination for the Grading Company's decision.

Any eligible grading-fee refund under this section is issued as Store Credit (GEMs), unless you request a cash refund under Cash Refund Requests. The 15% administrative fee applies only to an eligible cash refund of a grading fee and does not apply to compensation under the Compensation Policy.