Submission Terms & Conditions

These Submission Terms & Conditions ("Submission Terms") govern Concept Grading's grading submission service, from the point we accept your submission until your Submitted Items are collected or returned to you. They explain how the submission process works and the responsibilities of both you and Concept Grading at each stage.

These Submission Terms form part of your agreement with Concept Grading and should be read together with our Terms of Use, Privacy Policy, Refund & Withdrawal Policy and Compensation Policy. These Submission Terms apply specifically to grading submissions.

By making a Submission to Concept Grading, you agree to these Submission Terms. If you do not agree, you should not use our grading submission service.

Concept Grading acts as an authorised submission intermediary. We receive, prepare and submit your Submitted Items to the Grading Company on your behalf, handle them with reasonable care and in accordance with our standard operational and security procedures while they are in our possession, and provide status updates as they become available.

Concept Grading does not grade or authenticate Submitted Items. Grading, authentication and the final outcome of a Submission are decided solely by the Grading Company, as set out under Third-Party Grading Decisions, and we do not guarantee any grading outcome.

Depending on the Grading Service selected, our services may include consultation and intake, submission to the Grading Company, tracking, and the Collection of your Submitted Items. The specific services available may vary between Submissions and are provided subject to these Submission Terms.

When you make a Submission, you confirm that you own the Submitted Items or are authorised to submit them for grading.

You must provide the information available to you accurately and confirm the applicable Grading Service.

Concept Grading may provide guidance on available Grading Services, but the final selection remains yours. Services may have different fees, features, additional-fee thresholds and maximum compensation coverage. Service-selection guidance is advisory and does not guarantee the Grading Company's acceptance, valuation, grade or final outcome.

We may photograph, scan or otherwise record your Submitted Items at any stage of the submission process for operational, security, quality assurance, record-keeping and claims-investigation purposes. We handle these records in accordance with our Privacy Policy.

When you make a Submission, you must give us the information we ask for about each Submitted Item and make sure it is in a condition suitable for submission. We may decline a Submission that does not meet our requirements or those of the Grading Company.

Before a Submission is confirmed for processing, you must verify its recorded details, including item descriptions, any stated value, the Grading Service and quantities. Once confirmed, we may rely on those details. We are not responsible for errors you did not correct beforehand.

A Submission will be processed only once the applicable payment requirements and service conditions have been satisfied. Where payment or other required information remains outstanding, Concept Grading may hold the Submission and is not required to proceed with processing. Handing over Submitted Items, creating a Submission or recording it in our system does not, by itself, require Concept Grading to process it or preserve earlier pricing, service terms or coverage. The applicable pricing, service terms and coverage are those applying when the Submission is confirmed for processing under the applicable service terms. Any request to withdraw, change or cancel a Submission is subject to these Submission Terms and the Refund & Withdrawal Policy, and may only be accommodated where operationally possible.

Where a courier Submission is approved under a separate agreement, the submitting party is responsible for secure packaging before delivery. The applicable separate agreement governs its commercial and liability arrangements.

You must provide the information available to you about the Submitted Items accurately and disclose any known alteration, restoration, modification or tampering before submission. Concept Grading does not authenticate or certify Submitted Items and does not guarantee that it will identify alteration, restoration, tampering, authenticity-related issues, counterfeit items or other item-specific issues before submission. Our failure to identify such an issue does not make Concept Grading responsible for the Grading Company's later determination or treatment.

Concept Grading may decline to process or submit any Submitted Item that we or the Grading Company reasonably suspect to be counterfeit, altered or otherwise inauthentic, and may take any action required by law or by the Grading Company's policies. Where a Submitted Item is subsequently identified by the Grading Company as counterfeit, altered or otherwise inauthentic, that determination and its consequences are the responsibility of the Grading Company, and Concept Grading is not responsible for that outcome or for any resulting treatment of the Submitted Item. A disclosed alteration, restoration, modification or tampering does not by itself make an item counterfeit.

Where Concept Grading has not undertaken the packaging of your Submitted Items, you are responsible for ensuring that they are appropriately and securely packaged before submission or delivery to us.

For a direct in-person Submission or a Submission accepted at a Concept Grading-operated onsite submission point, a card is removed from its protective sleeve or holder only where needed for Pre-Grading Assessment, photography or intake administration. Those activities are completed in your presence. Once they are complete, the card is immediately placed in a protective sleeve and card saver and entered into Concept Grading's processing queue. Concept Grading does not remove the card from that sleeve and card saver again before it is delivered to the Grading Company. The Grading Company then handles the card under its own grading and encapsulation process.

Wholesale or partner Submissions delivered by courier follow the separately documented intake and packaging process under the applicable partner arrangement; section 4.8 does not represent that those intake activities occur in the submitting customer's presence.

The grading fee for your Submission depends on the applicable Grading Service and is confirmed before the Submission is confirmed for processing.

Payment is due at the time of submission, unless Concept Grading has approved separate billing arrangements in writing. Partner billing terms remain governed by the applicable partner agreement. Where any payment or Upcharge remains outstanding, Concept Grading may suspend or decline logging, processing or shipping your Submission, delay shipment, withhold the release or Collection of your Submitted Items, and take any other reasonable operational steps until the outstanding amount is settled. Any such delay may correspondingly affect the estimated turnaround time.

Additional amounts that become payable on your Submission, including any Upcharge, are explained under Upcharges.

You remain responsible for any amount due on your Submission until it is paid. Outstanding amounts must be settled before Collection, as set out under Collection.

Where a payment is reversed, charged back or withdrawn, it may be treated as outstanding in accordance with these Payment Terms and the Payments & Payment Reversals section of our Terms of Use.

Turnaround times are estimates based on the information available at the time of submission and are not guaranteed service levels or contractual commitments.

We are not responsible for delays outside our reasonable control, including grading backlogs, Grading Company processing times, shipping, courier and logistics delays, customs, and public holidays, and other events or circumstances beyond our reasonable control. Such delays do not entitle you to any refund or compensation.

We will provide status updates as information becomes available from the Grading Company. Some stages may remain unchanged for an extended period while the Grading Company is processing or has paused that stage. This does not necessarily mean that the Submission is inactive, and we may not be able to provide a further update until the Grading Company records additional progress.

Where a Pre-Grading Assessment is provided, a difference between that assessment, your own expected grade and the Grading Company's final grade or condition observations does not, by itself, entitle you to a refund or compensation and is not, by itself, evidence that the Submitted Item was damaged, mishandled, substituted or swapped. This includes a lower-than-expected grade or a Grading Company observation such as whitening. Any loss, damage or identity allegation requires objective evidence and is assessed under the Compensation Policy. Any grading-fee refund remains subject to the Refund & Withdrawal Policy.

Concept Grading is not responsible for changes in the market value of Submitted Items during the submission or grading period. A change in market value alone does not create any entitlement to a refund or compensation.

The grade assigned, authentication, encapsulation, label descriptions and any rejection are determined solely by the Grading Company. Concept Grading does not make these decisions and does not guarantee any outcome.

Encapsulation, holders and labels are produced and controlled by the Grading Company, including any process for correcting or reviewing a mechanical error such as a holder defect or a labelling error. Where a mechanical error affects your graded Submitted Item and the Grading Company offers a correction or review process, we will facilitate your request under that process. The Grading Company controls the decision, process and timeline, and no outcome or completion time is guaranteed. Where a mechanical error results in actual loss of, or physical damage to, a Submitted Item, any claim is dealt with under Loss, Damage & Claims and the Compensation Policy.

Where a Grading Company returns a Submitted Item without assigning a grade, the absence of a grade does not automatically entitle you to a refund. Any grading-fee refund is governed by Rejected / Non-Gradable Submitted Items in the Refund & Withdrawal Policy.

We will use commercially reasonable efforts to accommodate handling requests where operationally possible, including requests to submit Submitted Items together, keep submissions separate, group Submitted Items, or obtain sequential certification numbers or a specific order. Such outcomes depend on the Grading Company's internal processes and cannot be guaranteed.

A failure to achieve a requested handling outcome does not by itself constitute an error by Concept Grading and does not give rise to any refund, compensation or claim for loss of market value.

The Grading Company may re-tier a Submitted Item or apply an Upcharge in accordance with its policies. An Upcharge becomes payable once it is applied by the Grading Company, and is your responsibility. Concept Grading will notify you of the Upcharge and may ask you to acknowledge the revised pricing, but your obligation to pay does not depend on that acknowledgement. Where an Upcharge remains unpaid, it is treated as an outstanding balance under Payment Terms: we may withhold the release or Collection of the affected Submitted Items until it is settled, as set out under Collection.

Loss, damage and compensation are assessed separately for each affected Submitted Item.

A Submitted Item is treated as lost only when confirmed through the appropriate investigation.

The Compensation Policy explains how evidence is assessed, how the custody stage affects the outcome, when fair-market-value compensation applies, when a Grading Company award is mirrored, and how maximum coverage and currency conversion are applied.

You must notify us of suspected loss or damage within a reasonable time and provide reasonably requested information and cooperation.

Compensation addresses the same loss only once. Amounts actually received from another responsible party reduce any compensation payable by Concept Grading for that same loss.

Compensation does not apply, to the extent permitted by law, to pre-existing damage, damage occurring after proper release, post-custody handling damage, or inherent fragility. We are not liable for indirect or consequential loss, including speculative, future, market-appreciation or sentimental value. Nothing excludes liability that cannot lawfully be excluded under Singapore law.

Compensation mechanics are governed by the Compensation Policy. Grading-fee refunds are governed separately by the Refund & Withdrawal Policy.

We will notify you when your Submitted Items are ready for collection or return.

All outstanding balances on your Submission, including grading fees and any Upcharges, must be settled before your Submitted Items are released or returned.

Where you authorise another person to collect your Submitted Items on your behalf, the authorisation and risk-allocation terms in the User Accounts section of our Terms of Use apply.

Third-party courier collection (for example by a courier service you arrange) is not a standard delivery service. Where you request it and Concept Grading approves, you are responsible for the courier charges. Once your Submitted Items are correctly released to the authorised courier in accordance with your instructions, Concept Grading's responsibility for them ends and all risk in the Submitted Items passes to you from the point of release, except to the extent that any loss or damage is caused by Concept Grading's negligence or misconduct in releasing them.

This section applies to Submissions becoming ready for Collection on or after 1 January 2027. The collection period begins when we notify you that the Submission is ready.

Collection is free of storage charges for six months.

After that period, an Extended Storage Fee of SGD 30 applies for each further six-month period or part thereof while Submitted Items remain uncollected.

We may retain Submitted Items until grading fees, Upcharges, Extended Storage Fees and other outstanding amounts are paid.

Before selling or disposing of Submitted Items, we will make reasonable efforts to contact you and send at least one final written notice giving at least 30 days to collect them.

If your Submitted Items remain uncollected twelve months after the collection period begins, and the period stated in the final written notice has expired, Concept Grading may sell or otherwise lawfully dispose of them. Any sale will be conducted in good faith and Concept Grading will take reasonable steps to obtain a reasonable value in the circumstances. Items that cannot reasonably be sold may be disposed of by other lawful means. Concept Grading is not required to sell or dispose of the Submitted Items at that time and may continue to store them, in which case the Extended Storage Fee continues to accrue.

Submissions governed by a separate written agreement remain subject to that agreement.