Terms of Use

By accessing, browsing or using the Concept Grading website or services, you acknowledge that you have read, understood and agree to be bound by these Terms, together with any other applicable policies published by Concept Grading.

If you do not agree with any part of these Terms, you must discontinue the use of our website and services.

These Terms apply to all visitors, customers, registered users and any other individual or entity accessing or using the Concept Grading website or services.

These Terms of Use are the master agreement governing your relationship with Concept Grading. Where a separate service-specific policy or promotional condition applies to a particular service — including the Submission Terms & Conditions, Privacy Policy, Refund & Withdrawal Policy and Compensation Policy — those terms are read together with these Terms and prevail only for matters within their scope. In all other respects, these Terms apply.

Concept Grading may update or amend these Terms from time to time by posting the revised version on our website, indicated by the "last updated" date. Continued use of our website or services after any change takes effect constitutes acceptance of the revised Terms. How we make changes is described under Amendments to These Terms.

You agree to use the Concept Grading website only for lawful purposes and in a manner that does not violate any applicable laws, regulations or the rights of others.

You must not misuse, interfere with or disrupt the operation, security or accessibility of the Concept Grading website, including attempting to gain unauthorised access to any systems, accounts, networks or data.

You must not upload, transmit or distribute any content that is unlawful, fraudulent, defamatory, abusive, threatening, obscene, harmful or otherwise objectionable through the Concept Grading website or any associated platform.

You must not introduce viruses, malware, malicious code or any other technology intended to damage, disrupt or interfere with the operation of the Concept Grading website or its users.

You must not use automated tools, bots, scripts or other means to access, monitor, scrape, copy or extract content or data from the Concept Grading website without our prior written consent.

You must not use the Concept Grading website in any manner that may impair its performance, interfere with other users' access or place an unreasonable burden on our systems or infrastructure.

Concept Grading may investigate any suspected misuse of the website and may restrict or suspend access to the website where we reasonably believe these Terms have been breached. Account and service suspension or termination are addressed under User Accounts and Suspension or Termination of Services; changes to products and services are addressed under Service Availability.

Certain features or services offered by Concept Grading may require you to create and maintain a user account.

You are responsible for ensuring that all information provided during account registration is accurate, complete and kept up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. Where you share your account details or authorise another person to act on your behalf — including to access your account or collect items — you do so at your own risk, and Concept Grading is not liable for any resulting loss, damage or unauthorised action, except to the extent caused by our negligence or misconduct.

You must notify Concept Grading as soon as reasonably practicable if you become aware of any unauthorised access to, or suspected compromise of, your account.

Concept Grading strives to ensure that all information published on our website, including product descriptions, service offerings, pricing, promotions and availability, is accurate and up to date. However, we do not warrant that such information will always be complete, accurate or free from errors.

Prices, product availability, service offerings and promotional campaigns are subject to change at any time without prior notice, unless otherwise expressly stated.

The information, products and services displayed on our website are provided for general information and do not constitute a binding offer. An order, purchase or service request is accepted only upon confirmation by Concept Grading. We reserve the right to decline, cancel or amend any order or service request — including in the event of a typographical, pricing or system error, or where a product or service is unavailable — whether or not payment has been received. Where payment has already been made for an order we cancel, an appropriate refund or adjustment will be provided.

Images, illustrations, colours and product representations displayed on the website are for illustrative purposes only. Actual products, packaging or appearances may vary.

Any estimated timelines or turnaround times displayed on the website are provided for general reference only and are not guaranteed commitments unless expressly stated otherwise. Grading turnaround times and service expectations are addressed in the Submission Terms & Conditions.

Unless otherwise stated, all content made available on the Concept Grading website, including but not limited to text, graphics, logos, icons, images, photographs, videos, designs, layouts, software, source code, trademarks and other materials ("Content"), is owned by or licensed to Concept Grading and is protected under applicable intellectual property laws.

You may access and use the Content solely for your personal, lawful and non-commercial use in connection with the services provided by Concept Grading.

Except as reasonably permitted for personal, informational or non-commercial purposes, you must not reproduce, modify, distribute, publish, sell, licence or commercially exploit any Content from the Concept Grading website without our prior written consent.

All trademarks, trade names, logos and branding displayed on the Concept Grading website remain the property of their respective owners. Nothing in these Terms grants you any right or licence to use such intellectual property without prior written permission from the relevant owner.

If you believe that any Content published on the Concept Grading website infringes your intellectual property rights, you may contact us with sufficient information for us to investigate the matter. Where appropriate, Concept Grading may remove or restrict access to the disputed Content while the matter is being reviewed.

Nothing in this section is intended to restrict customers from referencing Concept Grading, sharing their experience, or posting photographs or videos taken in connection with our services, provided such use does not falsely imply endorsement or affiliation, or misrepresent Concept Grading or its services.

Where you voluntarily provide reviews, testimonials or feedback to Concept Grading, you grant Concept Grading a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display that content for promotional and business purposes. Ownership of the content remains with you, and this licence does not transfer any ownership of the content to Concept Grading.

Concept Grading strives to ensure that our website and services remain available and operational. However, we do not guarantee that the website or any service will be available at all times or without interruption.

From time to time, access to our website or certain services may be suspended, restricted or unavailable due to maintenance, system upgrades, technical issues, security concerns or circumstances beyond our reasonable control.

Concept Grading reserves the right to modify, suspend, discontinue or remove any product, service, feature or functionality from our website at any time, with or without prior notice, where reasonably necessary.

Concept Grading shall not be responsible for any inconvenience arising from the temporary unavailability, interruption, modification or discontinuation of our website or its online features, except where otherwise required under applicable law.

Where the availability of our website materially affects an order or online transaction, Concept Grading will take reasonable steps to notify affected customers and, where appropriate, provide a reasonable resolution.

You may stop using our website and services at any time, and may request the closure of your account by contacting us.

Concept Grading may suspend, restrict or terminate your access to the website or services where you have breached these Terms or any applicable policy, or where we reasonably believe it is necessary to protect the security, integrity or lawful operation of our website, services or other users.

Where your access is suspended or terminated, any items already submitted for grading will continue to be processed and returned to you in accordance with the Submission Terms & Conditions. Any related fees or refunds are handled in accordance with the Refund & Withdrawal Policy.

Suspension or termination does not affect any rights, obligations or liabilities that accrued before it took effect.

These Terms are governed by and construed in accordance with the laws of Singapore.

Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of Singapore.

Concept Grading may amend or update these Terms from time to time to reflect changes in our services, business practices, or legal and regulatory requirements.

The current version of these Terms is always available on our website, and the "last updated" date at the top indicates when they were last revised.

Where changes are material, Concept Grading will take reasonable steps to bring them to your attention, for example through a notice on our website. The effect of your continued use after changes take effect is set out under Acceptance of Terms.

If you have any questions about these Terms, please contact us using the details below.